![]() Residents can pick up the package at anytime by typing the code into the locker’s touchscreen system. When a package is delivered by a courier, the recipient receives a text and/or email with an access code. ![]() Torres’ solution combined technology and double-reinforced lockers installed in apartment communities. That hour of time used to be used to lease apartments and to really take care of the residents.” We did a time-and-motion study and found that for every 15 packages, it takes one hour of staff time to manage those packages. “In these communities, leasing offices went from handling one package a day to 75 to 100 packages,” said Torres. In a time when everything from contact lenses to fresh fruit are just a click away, many multifamily communities are struggling to keep up with the constant barrage of packages. Approximately 23 million Americans reported having some packages stolen from their homes according to a survey by. During the last holiday season, “porch pirates” plucked packages from doorsteps at an alarming rate. Department of Commerce reported that total e-commerce sales in 2015 reached an estimated $341.7 billion, up from $108.7 billion in 2006. are expected to hit $376 billion this year, according to Forrester, a market research company. The additional bodies weren’t needed to deal with yappy Chihuahuas or drunken pool parties but were necessary to sort the mounds of packages delivered each day. As the senior vice president of property management, Torres repeatedly was asked by apartment leasing staff to add extra employees to each shift. ![]() During Lori Torres’ 13-year stint working at the Irvine Co., she encountered the same problem over and over again.
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